Great article on customer service trends for 2015

http://ibmsocialbiz.tumblr.com/post/106518349278/five-trends-shaping-the-future-of-customer-service

Advertisements

Critical skills needed for finance to cut through complexity

Some interesting insight into the changing role of the finance professional. From communication to influencing, a management accountant’s role is more than just crunching the numbers!

http://www.cgma.org/magazine/news/pages/201410285.aspx

“The expansion of finance professionals’ roles in an increasingly complex business environment has created the need for more skills development.”

Managing Change Successfully

We all know change is an integral part of life and the business world. It’s the ability to adapt to change that set successful businesses apart from the rest. Look no further than BlackBerry’s $900m second quarter loss and subsequent restructure to see this case in point.

Here are two models that are frequently used to understand organisational change.

Continue reading