In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to communicate with the customer and add value in new…
Some interesting insight into the changing role of the finance professional. From communication to influencing, a management accountant’s role is more than just crunching the numbers!
“The expansion of finance professionals’ roles in an increasingly complex business environment has created the need for more skills development.”
An insightful look at the connection of EI and engagement in the workplace.
The Connection Between Employee Engagement and Emotional Intelligence
We all know change is an integral part of life and the business world. It’s the ability to adapt to change that set successful businesses apart from the rest. Look no further than BlackBerry’s $900m second quarter loss and subsequent restructure to see this case in point.
Here are two models that are frequently used to understand organisational change.
Yahoo Orders Home Workers Back to the Office
Top 10 Posts on Product Management from the Industry’s Best
Chief executives today must operate in a more intense, more intricate business environment, and new CEOs are particularly under pressure.