Great article on customer service trends for 2015

http://ibmsocialbiz.tumblr.com/post/106518349278/five-trends-shaping-the-future-of-customer-service

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Great article on customer service trends of 2015.

Five Trends Shaping The Future Of Customer Service In 2015
Blake Morgan, forbes.com

In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to communicate with the customer and add value in new…